This article covers connecting Jira, mapping your fields, and creating your first ticket.
Before you start
You'll need admin access in Nudge Security to set up the connection.
You'll need a Jira Cloud site. (Jira Data Center / on-prem isn't supported.)
One Jira connection is supported per Nudge instance.
Connect Jira
Go to Settings > Ticketing
Select Connect Jira and authorize Nudge to access your Jira Cloud site.
Once authorized, the connection status shows as Connected in both the Ticketing settings and the Connected App view. You can return here anytime to confirm the connection is healthy.
If the status ever shows Disconnected, reconnect from this same screen.
Map your fields
After connecting, set the default field mapping that Nudge uses when creating tickets. You'll find this under Settings > Ticketing > Jira.
Create a Jira ticket from a finding
Open a finding and go to the Fix tab.
Select Create Jira ticket
Review the pre-filled form. The Summary, Description, and your default fields are already populated.
Adjust anything you need for this ticket including Project, Work Type, Priority, Assignee, and Reporter.
Select Create.
The new ticket's description includes a deep link back to the finding in Nudge, so anyone working it in Jira can jump straight to the source.
Not connected yet? The Create Jira ticket option still appears in the Fix tab. Selecting it opens the connector setup inline so you can connect without leaving the finding.
Track the linked ticket
Once a ticket is created, Nudge keeps the two systems linked:
Nudge stores the Jira ticket key and URL.
The finding Timeline logs a "Jira ticket created" event with an inline link to the ticket (for example, "Jira ticket PROJ-123 created") and a timestamp.
Auto-close on resolution
When a finding is resolved in Nudge, the linked Jira ticket is automatically transitioned to a completed status and gets a comment noting the resolution—the finding name, date, and a link back to Nudge.
If the same finding re-emerges later, Nudge creates a new Jira ticket. The original ticket stays closed as a historical record.